Refund policy
We want you to feel confident in your CalmGut™ purchase.
The 90-Day Guarantee — If It Didn't Work For You
Our formulas are built to be taken for 8 to 12 weeks, so judging one in a week isn't fair to you or to the product. If you've taken a CalmGut product consistently for at least 30 days and it hasn't done what you hoped, email us at hello@organiccalmgut.com within 90 days of delivery and we'll refund your first bottle.
You don't need to send anything back. Opened supplements can't be restocked, so keep the bottle — just tell us honestly how you used it and what happened. One refund of this kind per customer.
Unopened Returns
If your order is unopened and in its original packaging, you can start a return within 90 days of delivery from your account at account.organiccalmgut.com for a full refund of the product price. Return shipping on unopened returns is the customer's responsibility.
Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or incomplete, email us within 14 days of delivery with a photo. We'll replace it or refund it in full, and we'll cover return shipping if we need the item back.
Refund Process
Once we've reviewed your request, we'll let you know whether it's been approved or declined. Approved refunds are issued to your original payment method and typically appear within 5 to 10 business days, depending on your bank.
Subscriptions
You can cancel a subscription any time from your account or by emailing us. Cancellations take effect on the next billing cycle; orders already processed ship as normal and fall under the terms above.
Additional Notes
- Original shipping costs are non-refundable except on damaged or incorrect orders.
- Return shipping on unopened returns is the customer's responsibility.
For questions, contact hello@organiccalmgut.com.
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